All items are non-refundable.
It is the customers responsibility to ensure that all shipping info is correct before submitting a final order.
Shipping labels will be purchased and printed exactly as entered by the customer. Sunflower and Stone is not responsible for packages that are undelivered or misdelivered. All items will receive a tracking number. S&S is no longer responsible for your order once shipped. Shipping addresses cannot be changed once order is placed.
Any return shipping fees or loss of item is to be covered by the customer.
Please keep in mind that this business is solely run by one person. Orders are shipped in the order that they are received & based on inventory. Please allow 4-10 days for your order to be shipped.
Large and well established companies usually have an insurance policy for these types of things. As a building business however, these types of losses are insured under the shipping carrier only. Sunflower and Stone is not responsible for packages lost or marked delivered by the United States Postal Service. If you suspect your package has been stolen, and your tracking number states it's been delivered, please contact your local USPS Branch and file a claim: https://www.usps.com/help/claims.htm
As always, if there is anything I can do to assist, please reach out:
Via email: firstname.lastname@example.org